BibTeX record journals/ipm/YangSS23

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@article{DBLP:journals/ipm/YangSS23,
  author       = {Bo Yang and
                  Yongqiang Sun and
                  Xiao{-}Liang Shen},
  title        = {Understanding AI-based customer service resistance: {A} perspective
                  of defective {AI} features and tri-dimensional distrusting beliefs},
  journal      = {Inf. Process. Manag.},
  volume       = {60},
  number       = {3},
  pages        = {103257},
  year         = {2023},
  url          = {https://doi.org/10.1016/j.ipm.2022.103257},
  doi          = {10.1016/J.IPM.2022.103257},
  timestamp    = {Fri, 08 Dec 2023 20:16:49 +0100},
  biburl       = {https://dblp.org/rec/journals/ipm/YangSS23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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