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"Understanding AI-based customer service resistance: A perspective of ..."

Bo Yang, Yongqiang Sun, Xiao-Liang Shen (2023)

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DOI: 10.1016/J.IPM.2022.103257

access: closed

type: Journal Article

metadata version: 2023-12-08

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Bo Yang, Yongqiang Sun, Xiao-Liang Shen:
Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs. Inf. Process. Manag. 60(3): 103257 (2023)

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