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"Understanding AI-based customer service resistance: A perspective of ..."
Bo Yang, Yongqiang Sun, Xiao-Liang Shen (2023)
- Bo Yang, Yongqiang Sun, Xiao-Liang Shen:
Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs. Inf. Process. Manag. 60(3): 103257 (2023)
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