BibTeX record journals/ijssmet/Tinnila13

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@article{DBLP:journals/ijssmet/Tinnila13,
  author       = {Markku Tinnil{\"{a}}},
  title        = {Measurement of Service Efficiency in Different Types of Banking Services:
                  Mass Services, Service Factories, Service Shops, and Professional
                  Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {4},
  number       = {1},
  pages        = {47--67},
  year         = {2013},
  url          = {https://doi.org/10.4018/jssmet.2013010104},
  doi          = {10.4018/JSSMET.2013010104},
  timestamp    = {Thu, 09 Jul 2020 22:47:10 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Tinnila13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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