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"Measurement of Service Efficiency in Different Types of Banking Services: ..."

Markku Tinnilä (2013)

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DOI: 10.4018/JSSMET.2013010104

access: closed

type: Journal Article

metadata version: 2020-07-09

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Markku Tinnilä:
Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services. Int. J. Serv. Sci. Manag. Eng. Technol. 4(1): 47-67 (2013)

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