BibTeX record journals/ijisss/PotraIM16

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@article{DBLP:journals/ijisss/PotraIM16,
  author       = {Sabina Potra and
                  Monica Izvercian and
                  Serban Miclea},
  title        = {Changes in {CRM} Approach: Refined Functional Blocks for Customer
                  Creative Engagement in Services},
  journal      = {Int. J. Inf. Syst. Serv. Sect.},
  volume       = {8},
  number       = {1},
  pages        = {45--57},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJISSS.2016010104},
  doi          = {10.4018/IJISSS.2016010104},
  timestamp    = {Tue, 29 Sep 2020 10:57:12 +0200},
  biburl       = {https://dblp.org/rec/journals/ijisss/PotraIM16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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