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BibTeX record journals/ijisss/PotraIM16
@article{DBLP:journals/ijisss/PotraIM16, author = {Sabina Potra and Monica Izvercian and Serban Miclea}, title = {Changes in {CRM} Approach: Refined Functional Blocks for Customer Creative Engagement in Services}, journal = {Int. J. Inf. Syst. Serv. Sect.}, volume = {8}, number = {1}, pages = {45--57}, year = {2016}, url = {https://doi.org/10.4018/IJISSS.2016010104}, doi = {10.4018/IJISSS.2016010104}, timestamp = {Tue, 29 Sep 2020 10:57:12 +0200}, biburl = {https://dblp.org/rec/journals/ijisss/PotraIM16.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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