"Changes in CRM Approach: Refined Functional Blocks for Customer Creative ..."

Sabina Potra, Monica Izvercian, Serban Miclea (2016)

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DOI: 10.4018/IJISSS.2016010104

access: closed

type: Journal Article

metadata version: 2020-09-29

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Sabina Potra, Monica Izvercian, Serban Miclea:
Changes in CRM Approach: Refined Functional Blocks for Customer Creative Engagement in Services. Int. J. Inf. Syst. Serv. Sect. 8(1): 45-57 (2016)

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