BibTeX record journals/ijdsst/KyperDB12

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@article{DBLP:journals/ijdsst/KyperDB12,
  author       = {Eric S. Kyper and
                  Michael J. Douglas and
                  Roger H. Blake},
  title        = {Using Business Intelligence for Operational Decision-Making in Call
                  Centers},
  journal      = {Int. J. Decis. Support Syst. Technol.},
  volume       = {4},
  number       = {1},
  pages        = {43--54},
  year         = {2012},
  url          = {https://doi.org/10.4018/jdsst.2012010104},
  doi          = {10.4018/JDSST.2012010104},
  timestamp    = {Mon, 11 May 2020 15:46:29 +0200},
  biburl       = {https://dblp.org/rec/journals/ijdsst/KyperDB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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