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"Using Business Intelligence for Operational Decision-Making in Call Centers."
Eric S. Kyper, Michael J. Douglas, Roger H. Blake (2012)
- Eric S. Kyper, Michael J. Douglas, Roger H. Blake:
Using Business Intelligence for Operational Decision-Making in Call Centers. Int. J. Decis. Support Syst. Technol. 4(1): 43-54 (2012)
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