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BibTeX record journals/iam/ShresthaCTBR20
@article{DBLP:journals/iam/ShresthaCTBR20, author = {Anup Shrestha and Aileen Cater{-}Steel and Mark Toleman and Suren Behari and Mohammad Mehdi Rajaeian}, title = {Development and evaluation of a software-mediated process assessment method for {IT} service management}, journal = {Inf. Manag.}, volume = {57}, number = {4}, pages = {103213}, year = {2020}, url = {https://doi.org/10.1016/j.im.2019.103213}, doi = {10.1016/J.IM.2019.103213}, timestamp = {Sat, 30 Sep 2023 10:14:05 +0200}, biburl = {https://dblp.org/rec/journals/iam/ShresthaCTBR20.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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