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"Development and evaluation of a software-mediated process assessment ..."
Anup Shrestha et al. (2020)
- Anup Shrestha
, Aileen Cater-Steel, Mark Toleman
, Suren Behari, Mohammad Mehdi Rajaeian
:
Development and evaluation of a software-mediated process assessment method for IT service management. Inf. Manag. 57(4): 103213 (2020)
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