BibTeX record journals/ecra/Al-ObeidatSK18

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@article{DBLP:journals/ecra/Al-ObeidatSK18,
  author       = {Feras N. Al{-}Obeidat and
                  Bruce Spencer and
                  Eleanna Kafeza},
  title        = {The Opinion Management Framework: Identifying and addressing customer
                  concerns extracted from online product reviews},
  journal      = {Electron. Commer. Res. Appl.},
  volume       = {27},
  pages        = {52--64},
  year         = {2018},
  url          = {https://doi.org/10.1016/j.elerap.2017.11.003},
  doi          = {10.1016/J.ELERAP.2017.11.003},
  timestamp    = {Tue, 07 May 2024 20:26:31 +0200},
  biburl       = {https://dblp.org/rec/journals/ecra/Al-ObeidatSK18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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