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"The Opinion Management Framework: Identifying and addressing customer ..."

Feras N. Al-Obeidat, Bruce Spencer, Eleanna Kafeza (2018)

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DOI: 10.1016/J.ELERAP.2017.11.003

access: closed

type: Journal Article

metadata version: 2024-05-07

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Feras N. Al-Obeidat, Bruce Spencer, Eleanna Kafeza:
The Opinion Management Framework: Identifying and addressing customer concerns extracted from online product reviews. Electron. Commer. Res. Appl. 27: 52-64 (2018)

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