BibTeX record journals/db/ShawDN02

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@article{DBLP:journals/db/ShawDN02,
  author       = {Nancy C. Shaw and
                  William H. DeLone and
                  Fred Niederman},
  title        = {Sources of dissatisfaction in end-user support: an empirical study},
  journal      = {Data Base},
  volume       = {33},
  number       = {2},
  pages        = {41--56},
  year         = {2002},
  url          = {https://doi.org/10.1145/513264.513272},
  doi          = {10.1145/513264.513272},
  timestamp    = {Wed, 20 May 2020 22:02:39 +0200},
  biburl       = {https://dblp.org/rec/journals/db/ShawDN02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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