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"Sources of dissatisfaction in end-user support: an empirical study."

Nancy C. Shaw, William H. DeLone, Fred Niederman (2002)

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DOI: 10.1145/513264.513272

access: closed

type: Journal Article

metadata version: 2020-05-20

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Nancy C. Shaw, William H. DeLone, Fred Niederman:
Sources of dissatisfaction in end-user support: an empirical study. Data Base 33(2): 41-56 (2002)

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