BibTeX record journals/chb/ImmonenSK18

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@article{DBLP:journals/chb/ImmonenSK18,
  author       = {Mika Immonen and
                  Sanna Sintonen and
                  Jouni Koivuniemi},
  title        = {The value of human interaction in service channels},
  journal      = {Comput. Hum. Behav.},
  volume       = {78},
  pages        = {316--325},
  year         = {2018},
  url          = {https://doi.org/10.1016/j.chb.2017.10.005},
  doi          = {10.1016/J.CHB.2017.10.005},
  timestamp    = {Tue, 18 Feb 2020 09:54:44 +0100},
  biburl       = {https://dblp.org/rec/journals/chb/ImmonenSK18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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