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"The value of human interaction in service channels."

Mika Immonen, Sanna Sintonen, Jouni Koivuniemi (2018)

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DOI: 10.1016/J.CHB.2017.10.005

access: closed

type: Journal Article

metadata version: 2020-02-18

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  - journals/chb/ImmonenSK18
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  - https://dblp.org/rec/journals/chb/ImmonenSK18
Mika Immonen, Sanna Sintonen, Jouni Koivuniemi:
The value of human interaction in service channels. Comput. Hum. Behav. 78: 316-325 (2018)

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