BibTeX record journals/bpmj/SangleA11

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@article{DBLP:journals/bpmj/SangleA11,
  author       = {Purnima S. Sangle and
                  Preety Awasthi},
  title        = {Consumer's expectations from mobile {CRM} services: a banking context},
  journal      = {Bus. Process. Manag. J.},
  volume       = {17},
  number       = {6},
  pages        = {898--918},
  year         = {2011},
  url          = {https://doi.org/10.1108/14637151111182684},
  doi          = {10.1108/14637151111182684},
  timestamp    = {Thu, 14 Oct 2021 09:07:36 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/SangleA11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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