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"Consumer's expectations from mobile CRM services: a banking context."

Purnima S. Sangle, Preety Awasthi (2011)

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DOI: 10.1108/14637151111182684

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - https://dblp.org/rec/journals/bpmj/SangleA11
Purnima S. Sangle, Preety Awasthi:
Consumer's expectations from mobile CRM services: a banking context. Bus. Process. Manag. J. 17(6): 898-918 (2011)

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