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BibTeX record journals/bpmj/ElbeltagiKG14
@article{DBLP:journals/bpmj/ElbeltagiKG14, author = {Ibrahim Elbeltagi and Thijs Kempen and Elaine Garcia}, title = {Pareto-principle application in non-IT supported {CRM} processes: {A} case study of a Dutch manufacturing {SME}}, journal = {Bus. Process. Manag. J.}, volume = {20}, number = {1}, pages = {129--150}, year = {2014}, url = {https://doi.org/10.1108/BPMJ-05-2012-0043}, doi = {10.1108/BPMJ-05-2012-0043}, timestamp = {Thu, 18 Jun 2020 22:06:26 +0200}, biburl = {https://dblp.org/rec/journals/bpmj/ElbeltagiKG14.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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