"Pareto-principle application in non-IT supported CRM processes: A case ..."

Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia (2014)

Details and statistics

DOI: 10.1108/BPMJ-05-2012-0043

access: closed

type: Journal Article

metadata version: 2020-06-18

a service of  Schloss Dagstuhl - Leibniz Center for Informatics