BibTeX record journals/access/PlazaP21

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@article{DBLP:journals/access/PlazaP21,
  author       = {Miroslaw Plaza and
                  Lukasz Pawlik},
  title        = {Influence of the Contact Center Systems Development on Key Performance
                  Indicators},
  journal      = {{IEEE} Access},
  volume       = {9},
  pages        = {44580--44591},
  year         = {2021},
  url          = {https://doi.org/10.1109/ACCESS.2021.3066801},
  doi          = {10.1109/ACCESS.2021.3066801},
  timestamp    = {Wed, 07 Apr 2021 15:59:01 +0200},
  biburl       = {https://dblp.org/rec/journals/access/PlazaP21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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