BibTeX record conf/soli/LeeGJ12

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@inproceedings{DBLP:conf/soli/LeeGJ12,
  author       = {Nelson Lee and
                  Pranav Gupta and
                  Bharat Joshi},
  title        = {Proficiency based agent scheduling to maximize infrastructure utilization
                  in call-centers},
  booktitle    = {Proceedings of 2012 {IEEE} International Conference on Service Operations
                  and Logistics, and Informatics, {SOLI} 2012, Suzhou, China, July 8-10,
                  2012},
  pages        = {433--438},
  publisher    = {{IEEE}},
  year         = {2012},
  url          = {https://doi.org/10.1109/SOLI.2012.6273576},
  doi          = {10.1109/SOLI.2012.6273576},
  timestamp    = {Tue, 08 Aug 2023 19:12:31 +0200},
  biburl       = {https://dblp.org/rec/conf/soli/LeeGJ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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