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"Proficiency based agent scheduling to maximize infrastructure utilization ..."

Nelson Lee, Pranav Gupta, Bharat Joshi (2012)

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DOI: 10.1109/SOLI.2012.6273576

access: closed

type: Conference or Workshop Paper

metadata version: 2023-08-08

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Nelson Lee, Pranav Gupta, Bharat Joshi:
Proficiency based agent scheduling to maximize infrastructure utilization in call-centers. SOLI 2012: 433-438

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