BibTeX record conf/soca/ShwartzRLBGLGDMS10

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@inproceedings{DBLP:conf/soca/ShwartzRLBGLGDMS10,
  author       = {Larisa Shwartz and
                  Daniela Rosu and
                  David Loewenstern and
                  Melissa J. Buco and
                  Shang Guo and
                  Rafael Lavrado and
                  Manish Gupta and
                  Pradipta De and
                  Venkateswara Reddy Madduri and
                  Jai K. Singh},
  title        = {Quality of {IT} service delivery - Analysis and framework for human
                  error prevention},
  booktitle    = {{IEEE} International Conference on Service-Oriented Computing and
                  Applications, {SOCA} 2010, 13-15 December 2010, Perth, Australia},
  pages        = {1--8},
  publisher    = {{IEEE} Computer Society},
  year         = {2010},
  url          = {https://doi.org/10.1109/SOCA.2010.5707161},
  doi          = {10.1109/SOCA.2010.5707161},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/soca/ShwartzRLBGLGDMS10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}