"Quality of IT service delivery - Analysis and framework for human error ..."

Larisa Shwartz et al. (2010)

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DOI: 10.1109/SOCA.2010.5707161

access: closed

type: Conference or Workshop Paper

metadata version: 2018-03-14

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Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh:
Quality of IT service delivery - Analysis and framework for human error prevention. SOCA 2010: 1-8

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