BibTeX record conf/skima/Zhang0L16

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@inproceedings{DBLP:conf/skima/Zhang0L16,
  author       = {Libo Zhang and
                  Yihan Sun and
                  Tiejian Luo},
  title        = {A framework for evaluating customer satisfaction},
  booktitle    = {10th International Conference on Software, Knowledge, Information
                  Management {\&} Applications, {SKIMA} 2016, Chengdu, China, December
                  15-17, 2016},
  pages        = {448--453},
  publisher    = {{IEEE}},
  year         = {2016},
  url          = {https://doi.org/10.1109/SKIMA.2016.7916264},
  doi          = {10.1109/SKIMA.2016.7916264},
  timestamp    = {Tue, 08 Mar 2022 10:12:57 +0100},
  biburl       = {https://dblp.org/rec/conf/skima/Zhang0L16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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