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BibTeX record conf/service/Liao10
@inproceedings{DBLP:conf/service/Liao10, author = {Ren{-}Chieh Liao}, title = {Using {QFD} to Link {ISO} 9001 {QMS} and {PZB} Gap Model An Integrated Approach for Customer Satisfaction}, booktitle = {International Conference on Service Sciences, {ICSS} 2010, Hangzhou, Zhejiang, China, 13-14 May, 2010}, pages = {173--179}, publisher = {{IEEE} Computer Society}, year = {2010}, url = {https://doi.org/10.1109/ICSS.2010.45}, doi = {10.1109/ICSS.2010.45}, timestamp = {Thu, 23 Mar 2023 23:58:33 +0100}, biburl = {https://dblp.org/rec/conf/service/Liao10.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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