BibTeX record conf/pakm/HinselmannSPCK04

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@inproceedings{DBLP:conf/pakm/HinselmannSPCK04,
  author       = {Thomas Hinselmann and
                  Alexander V. Smirnov and
                  Mikhail Pashkin and
                  Nikolai Chilov and
                  Andrew Krizhanovsky},
  editor       = {Dimitris Karagiannis and
                  Ulrich Reimer},
  title        = {Implementation of Customer Service Management System for Corporate
                  Knowledge Utilization},
  booktitle    = {Practical Aspects of Knowledge Management, 5th International Conference,
                  {PAKM} 2004, Vienna, Austria, December 2-3, 2004, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {3336},
  pages        = {475--486},
  publisher    = {Springer},
  year         = {2004},
  url          = {https://doi.org/10.1007/978-3-540-30545-3\_45},
  doi          = {10.1007/978-3-540-30545-3\_45},
  timestamp    = {Wed, 12 Jan 2022 17:09:47 +0100},
  biburl       = {https://dblp.org/rec/conf/pakm/HinselmannSPCK04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}