BibTeX record conf/ksem/MasudaUH14

• > Home > conf/ksem/MasudaUH14

@inproceedings{DBLP:conf/ksem/MasudaUH14,
  author       = {Hisashi Masuda and
                  Wilfrid Utz and
                  Yoshinori Hara},
  editor       = {Robert Buchmann and
                  Claudiu Vasile Kifor and
                  Jian Yu},
  title        = {Development of an Evaluation Approach for Customer Service Interaction
                  Models},
  booktitle    = {Knowledge Science, Engineering and Management - 7th International
                  Conference, {KSEM} 2014, Sibiu, Romania, October 16-18, 2014. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {8793},
  pages        = {150--161},
  publisher    = {Springer},
  year         = {2014},
  url          = {https://doi.org/10.1007/978-3-319-12096-6\_14},
  doi          = {10.1007/978-3-319-12096-6\_14},
  timestamp    = {Sat, 05 Sep 2020 18:00:57 +0200},
  biburl       = {https://dblp.org/rec/conf/ksem/MasudaUH14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}