BibTeX record conf/ideal/JorgePN20

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@inproceedings{DBLP:conf/ideal/JorgePN20,
  author       = {S{\'{e}}rgio Jorge and
                  Carlos Pereira and
                  Paulo Novais},
  editor       = {Cesar Analide and
                  Paulo Novais and
                  David Camacho and
                  Hujun Yin},
  title        = {Intelligent Call Routing for Telecommunications Call-Centers},
  booktitle    = {Intelligent Data Engineering and Automated Learning - {IDEAL} 2020
                  - 21st International Conference, Guimaraes, Portugal, November 4-6,
                  2020, Proceedings, Part {I}},
  series       = {Lecture Notes in Computer Science},
  volume       = {12489},
  pages        = {316--328},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-62362-3\_28},
  doi          = {10.1007/978-3-030-62362-3\_28},
  timestamp    = {Sat, 14 Nov 2020 00:57:17 +0100},
  biburl       = {https://dblp.org/rec/conf/ideal/JorgePN20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}