"Intelligent Call Routing for Telecommunications Call-Centers."

Sérgio Jorge, Carlos Pereira, Paulo Novais (2020)

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DOI: 10.1007/978-3-030-62362-3_28

access: closed

type: Conference or Workshop Paper

metadata version: 2020-11-14

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Sérgio Jorge, Carlos Pereira, Paulo Novais:
Intelligent Call Routing for Telecommunications Call-Centers. IDEAL (1) 2020: 316-328

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