BibTeX record conf/iceis/HjeltS18

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@inproceedings{DBLP:conf/iceis/HjeltS18,
  author       = {Maiju Hjelt and
                  Nestori Syynimaa},
  editor       = {Slimane Hammoudi and
                  Michal Smialek and
                  Olivier Camp and
                  Joaquim Filipe},
  title        = {Quality Management in Service Desk - How Does Service Desk Managers
                  Define and Measure Quality},
  booktitle    = {Proceedings of the 20th International Conference on Enterprise Information
                  Systems, {ICEIS} 2018, Funchal, Madeira, Portugal, March 21-24, 2018,
                  Volume 2},
  pages        = {314--319},
  publisher    = {SciTePress},
  year         = {2018},
  url          = {https://doi.org/10.5220/0006779903140319},
  doi          = {10.5220/0006779903140319},
  timestamp    = {Wed, 16 Mar 2022 23:56:01 +0100},
  biburl       = {https://dblp.org/rec/conf/iceis/HjeltS18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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