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BibTeX record conf/iceis/HjeltS18
@inproceedings{DBLP:conf/iceis/HjeltS18, author = {Maiju Hjelt and Nestori Syynimaa}, editor = {Slimane Hammoudi and Michal Smialek and Olivier Camp and Joaquim Filipe}, title = {Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality}, booktitle = {Proceedings of the 20th International Conference on Enterprise Information Systems, {ICEIS} 2018, Funchal, Madeira, Portugal, March 21-24, 2018, Volume 2}, pages = {314--319}, publisher = {SciTePress}, year = {2018}, url = {https://doi.org/10.5220/0006779903140319}, doi = {10.5220/0006779903140319}, timestamp = {Wed, 16 Mar 2022 23:56:01 +0100}, biburl = {https://dblp.org/rec/conf/iceis/HjeltS18.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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