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"Quality Management in Service Desk - How Does Service Desk Managers Define ..."

Maiju Hjelt, Nestori Syynimaa (2018)

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DOI: 10.5220/0006779903140319

access: closed

type: Conference or Workshop Paper

metadata version: 2022-03-16

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Maiju Hjelt, Nestori Syynimaa:
Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality. ICEIS (2) 2018: 314-319

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