BibTeX record conf/hci/HesseyV16

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@inproceedings{DBLP:conf/hci/HesseyV16,
  author       = {Sue Hessey and
                  Will Venters},
  editor       = {Fiona Fui{-}Hoon Nah and
                  Chuan{-}Hoo Tan},
  title        = {Sensing Distress - Towards a Blended Method for Detecting and Responding
                  to Problematic Customer Experience Events},
  booktitle    = {{HCI} in Business, Government, and Organizations: eCommerce and Innovation
                  - Third International Conference, {HCIBGO} 2016, Held as Part of {HCI}
                  International 2016, Toronto, Canada, July 17-22, 2016, Proceedings,
                  Part {I}},
  series       = {Lecture Notes in Computer Science},
  volume       = {9751},
  pages        = {395--405},
  publisher    = {Springer},
  year         = {2016},
  url          = {https://doi.org/10.1007/978-3-319-39396-4\_36},
  doi          = {10.1007/978-3-319-39396-4\_36},
  timestamp    = {Sat, 30 Sep 2023 09:42:18 +0200},
  biburl       = {https://dblp.org/rec/conf/hci/HesseyV16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}