BibTeX record conf/conversations/KvaleFHSF20

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@inproceedings{DBLP:conf/conversations/KvaleFHSF20,
  author       = {Knut Kvale and
                  Eleonora Freddi and
                  Stig Hodnebrog and
                  Olav Alexander Sell and
                  Asbj{\o}rn F{\o}lstad},
  editor       = {Asbj{\o}rn F{\o}lstad and
                  Theo B. Araujo and
                  Symeon Papadopoulos and
                  Effie L.{-}C. Law and
                  Ewa Luger and
                  Morten Goodwin and
                  Petter Bae Brandtzaeg},
  title        = {Understanding the User Experience of Customer Service Chatbots: What
                  Can We Learn from Customer Satisfaction Surveys?},
  booktitle    = {Chatbot Research and Design - 4th International Workshop, {CONVERSATIONS}
                  2020, Virtual Event, November 23-24, 2020, Revised Selected Papers},
  series       = {Lecture Notes in Computer Science},
  volume       = {12604},
  pages        = {205--218},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-68288-0\_14},
  doi          = {10.1007/978-3-030-68288-0\_14},
  timestamp    = {Tue, 02 Mar 2021 11:26:34 +0100},
  biburl       = {https://dblp.org/rec/conf/conversations/KvaleFHSF20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}