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"Understanding the User Experience of Customer Service Chatbots: What Can ..."

Knut Kvale et al. (2020)

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DOI: 10.1007/978-3-030-68288-0_14

access: closed

type: Conference or Workshop Paper

metadata version: 2021-03-02

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  dblp key:
  - conf/conversations/KvaleFHSF20
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  - https://dblp.org/rec/conf/conversations/KvaleFHSF20
Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad:
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? CONVERSATIONS 2020: 205-218

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