BibTeX record conf/bis/LobatoJJC20

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@inproceedings{DBLP:conf/bis/LobatoJJC20,
  author       = {F{\'{a}}bio M. F. Lobato and
                  Jorge L. F. Silva Junior and
                  Ant{\^{o}}nio F. L. Jacob Junior and
                  Diego Lisboa Cardoso},
  editor       = {Witold Abramowicz and
                  Gary Klein},
  title        = {Social {CRM:} {A} Literature Review Based on Keywords Network Analysis},
  booktitle    = {Business Information Systems Workshops - {BIS} 2020 International
                  Workshops, Colorado Springs, CO, USA, June 8-10, 2020, Revised Selected
                  Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {394},
  pages        = {237--249},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-61146-0\_19},
  doi          = {10.1007/978-3-030-61146-0\_19},
  timestamp    = {Sun, 30 Jul 2023 10:11:50 +0200},
  biburl       = {https://dblp.org/rec/conf/bis/LobatoJJC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}