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"Social CRM: A Literature Review Based on Keywords Network Analysis."

Fábio M. F. Lobato et al. (2020)

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DOI: 10.1007/978-3-030-61146-0_19

access: closed

type: Conference or Workshop Paper

metadata version: 2023-07-30

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  dblp key:
  - conf/bis/LobatoJJC20
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Fábio M. F. Lobato, Jorge L. F. Silva Junior, Antônio F. L. Jacob Junior, Diego Lisboa Cardoso:
Social CRM: A Literature Review Based on Keywords Network Analysis. BIS (Workshops) 2020: 237-249

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