BibTeX record conf/bis/GuimaraesSJL21

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@inproceedings{DBLP:conf/bis/GuimaraesSJL21,
  author       = {Isabelle da Silva Guimar{\~{a}}es and
                  Gustavo Nogueira de Sousa and
                  Ant{\^{o}}nio F. L. Jacob Junior and
                  F{\'{a}}bio Manoel Fran{\c{c}}a Lobato},
  editor       = {Witold Abramowicz and
                  S{\"{o}}ren Auer and
                  Milena Str{\'{o}}zyna},
  title        = {Social {CRM} as a Business Strategy: Developing the Dynamic Capabilities
                  of Micro and Small Businesses},
  booktitle    = {Business Information Systems Workshops - {BIS} 2021 International
                  Workshops, Virtual Event, June 14-17, 2021, Revised Selected Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {444},
  pages        = {161--173},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-031-04216-4\_16},
  doi          = {10.1007/978-3-031-04216-4\_16},
  timestamp    = {Wed, 15 Jun 2022 12:08:06 +0200},
  biburl       = {https://dblp.org/rec/conf/bis/GuimaraesSJL21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}