Thomas W. Jones

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

◀ ▶ joint publications with Robert E. Miller

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Publications

2013
[j9]
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Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
ISS-QUAL: A Measure of Service Quality for the Information Systems Function. Inf. Syst. Manag. 30(3): 250-262 (2013)
2011
[j8]
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Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
SERVQUAL dimensionality: an investigation of presentation order effect. Int. J. Serv. Stand. 7(1): 1-17 (2011)
2008
[j6]
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Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
Levels of analysis issues relevant in the assessment of information systems service quality. Int. J. Serv. Stand. 4(1): 1-15 (2008)

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