Volume 6, Number 1, 2003

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  Anssi Öörni, Stefan Klein: Electronic Travel Markets: Elusive Effects on Consumers' Search Behavior. 3-11
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  Robert Govers, Frank M. Go: Deconstruction Destination Image in the Information Age. 13-29
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  Nieves R. Brisaboa, Antonio Fariña, Miguel Rodríguez Luaces, José R. Paramá, Miguel R. Penabad, Ángeles S. Places, José Ramon Rios Viqueira: Using Geographical Information Systems to Browse Touristic Information. 31-46
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  Sanjay Nadkarni: Information Technology Competencies in Tourism Management Education. 47-54
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  Frank M. Go, Ronald M. Lee, Antonio P. Russo: e-Heritage in the Globalizing Society: Enabling Cross-Cultural Engagement Through ICT. 55-68
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  Karl Doerner, Gabriele Kotsis, Christine Strauss: RosterBuilder: An Architecture for Airline Rostering. 69-83

Volume 6, Number 2, 2003

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  Stephen W. Litvin, John C. Crotts: A Framework for Online Sales Negotiations of Hospitality and Tourism Services. 91-97
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  Roland Schegg, Jamie Murphy, Richard Leuenberger: Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels. 99-112
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  Herbjørn Nysveen: The Importance of Risk-Reducing Value-Added Services in Online Environments: An Exploratory Study on Various Segments of Leisure Tourism. 113-127
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  Siu-Ian (Amy) So, Alastair M. Morrison: Destination Marketing Organizations' Web Site Users and Nonusers: A Comparison of Actual Visits and Revisit Intentions. 129-139
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  Valeria Minghetti: Building Customer Value in the Hospitality Industry: Towards the Definition of a Customer-Centric Information System. 141-152

Volume 6, Number 3, 2003

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  Stanley Loh, Fabiana Lorenzi, Ramiro Saldana Garin, Daniel Lichtnow: A Tourism Recommender System Based on Collaboration and Text Analysis. 157-165
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  Helmut Berger, Michael Dittenbach, Dieter Merkl: User-Oriented Evaluation of a Natural Language Tourism Information System. 167-180
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  Manolis Wallace, Ilias Maglogiannis, Kostas Karpouzis, George Kormentzas, Stefanos D. Kollias: Intelligent One-Stop-Shop Travel Recommendations Using an Adaptive Neural Network and Clustering of History. 181-193
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  Simon Dunstall, Mark E. T. Horn, Philip Kilby, Mohan Krishnamoorthy, Bowie Owens, David Sier, Sylvie Thiébaux: An Automated Itinerary Planning System for Holiday Travel. 195-210
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  Åsa Rudström, Petra Fagerberg: Socially Enhanced Travel Booking: A Case Study. 211-221

Volume 6, Number 4, 2003

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  Patrice Braun: Regional Tourism Networks: The Nexus Between ICT Diffusion and Change in Australia. 231-243
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  Ulrike Gretzel, Daniel R. Fesenmaier: Implementing a Knowledge-Based Tourism Marketing Information System: The Illinois Tourism Network. 245-255
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  Arno Scharl, Karl Wöber, Christian Bauer: An Integrated Approach to Measure Web Site Effectiveness in the European Hotel Industry. 257-271
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  Gustavo González, Beatriz López, Josep Lluís de la Rosa: Smart User Models for Tourism: A Holistic Approach for Personalized Tourism Services. 273-286
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  Khalid Magablih, Abdulla Al-Shorman: Management and Development of Tourist Sites in Jordan Using Geographic Information System. 287-295

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