"Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels."

Roland Schegg, Jamie Murphy, Richard Leuenberger (2003)

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DOI: 10.3727/109830503773048219

access: closed

type: Journal Article

metadata version: 2020-09-10

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Roland Schegg, Jamie Murphy, Richard Leuenberger:
Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels. J. Inf. Technol. Tour. 6(2): 99-112 (2003)

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