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11th ePart 2019: San Benedetto Del Tronto, Italy

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Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas J. Lampoltshammer, Barbara Re:
Electronic Participation - 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Lecture Notes in Computer Science 11686, Springer 2019, ISBN 978-3-030-27396-5

eParticipation Developments

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Marius Rohde Johannessen, Lasse Berntzen:
A Decade of eParticipation Research - An Overview of the ePart Conference 2009-2018. 3-14
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Titiana Petra Ertiö, Pekka Tuominen, Mikko Rask:
Turning Ideas into Proposals: A Case for Blended Participation During the Participatory Budgeting Trial in Helsinki. 15-25
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Tiago Silva, António F. Tavares, Mariana Lameiras:
'Trendy' Cities: Exploring the Adoption of Different Types of Social Media by Portuguese Municipalities. 26-34
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Michael Sachs, Judith Schossböck:
Acceptance of Tools for Electronic Citizen Participation. 35-46

Digital Transformations

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Colin van Noordt, Gianluca Misuraca:
New Wine in Old Bottles: Chatbots in Government - Exploring the Transformative Impact of Chatbots in Public Service Delivery. 49-59
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Shefali Virkar, Noella Edelmann, Nicole Hynek, Peter Parycek, Gerald Steiner, Lukas Zenk:
Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media. 60-72
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Helena Kõrge, Regina Erlenheim, Dirk Draheim:
Designing Proactive Business Event Services - A Case Study of the Estonian Company Registration Portal. 73-84

Crisis and Emergency Management

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Sofie Pilemalm:
ICT-Enabled Citizen Co-production in Excluded Areas - Using Volunteers in Emergency Response. 87-101
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Monika Magnusson, Geir Ove Venemyr, Peter Bellström, Bjørn Tallak Bakken:
Digitalizing Crisis Management Training. 102-113

User Perspectives

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Bettina Distel, Ida Lindgren:
Who Are the Users of Digital Public Services? - A Critical Reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research. 117-129
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Arie Purwanto, Anneke Zuiderwijk, Marijn Janssen:
Citizens' Motivations for Engaging in Open Data Hackathons. 130-141
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Marcelo Henrique de Araujo, Nicolau Reinhard:
Substituting Computers for Mobile Phones? An Analysis of the Effect of Device Divide on Digital Skills in Brazil. 142-154
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Marie Anne Macadar, Gabriela Viale Pereira, Fernando Bichara Pinto:
The Role of eParticipation in the Expansion of Individual Capabilities. 155-166

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