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ORCIDAHFE 2021: Virtual Event, USA
- Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano:
Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Lecture Notes in Networks and Systems 266, Springer 2021, ISBN 978-3-030-80839-6
Re-Balancing Benefits in the Digital Age
- Wojciech Cellary, Louis E. Freund, Stephen K. Kwan, Christine Leitner
, Jim Spohrer:
The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation. 3-17 - Loris Schmid, Christoph Glauser:
New Ecosystem Based on Big Data for More Digital Impact. 18-26 - Christian M. Stiefmueller:
New Frontiers in Cyberspace - Recent European Initiatives to Regulate Digital Finance. 27-36 - Andreas Martin, Mohammad Allagha, Yuri Misnikov:
emyConnect: Building a Smart Public Service for Young Mobile Europeans. 37-44 - Laura Challman Anderson, Michal Jacovi, Jonathan Lenchner, Jade Nguyen Strattner:
The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement. 45-53
Addressing Complexity in the Emerging Platform Society
- Clara Bassano, Sergio Barile, Paolo Piciocchi, Marialuisa Saviano, James C. Spohrer:
Exploring New Digital Age Challenges. 57-66 - Stephen K. Kwan, Jim Spohrer:
Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence. 67-76 - Francesco Polese, Mara Grimaldi, Orlando Troisi:
Ecosystems Transformation for Social Change: How to Challenge Emergency Through Emergence. 77-88 - Pierpaolo Testa, Luigi Cantone, Giuseppe Fabio Cantone, Jay Kandampully:
The Role of Technological Platforms in Co-creating Symbiotic Relationships Between Firms and Society. 89-96 - Marco Tregua, Cristina Mele, Tiziana Russo Spena, Maria Luisa Marzullo, Adriana Carotenuto:
Digital Transformation in the Era of Covid-19. 97-105 - Leonard Walletzký, Luca Carrubbo, Frantiska Romanovská:
Management of Smart City in Lens of Viable System Approach. 106-114
Enhancing Interdisciplinarity in Service Innovation
- Hauke Hasenknopf:
Qui legit, ingenium veterum mirabile laudet: How to Introduce New Knowledge into Curriculum Using the Example of Alcuin's De dialectica. 117-125 - Rebecca Fischer, Hauke Hasenknopf:
Approaching Sustainability in Interdisciplinary Teams. 126-131 - Lena Pieper, Annika Linsner, Franziska Leutner:
The Impact of the Master's Program ZukunftsDesign on Student Creativity. 132-140 - Matthia Leyendecker, Christian Zagel:
A Human-Centered Approach to Designing a Blended Learning Environment for an Interdisciplinary Audience. 141-148 - Matthias Hille, Melissa Dilek Izlisu, Freimut Bodendorf:
Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support System. 149-156 - Matthias Scheibe, Hauke Hasenknopf, Oliver Frenzel:
Detecting Effective Impulses for the Socio-ecological Change - Presentation of the Interdisciplinary Research Concept Behind Game of Rain. 157-162
Resilient Design for Service-Oriented Value Creation
- Maximilian Ge, Lena Ahner, Yasmin Bayrak, Imogen Cleaver, Jens Neuhüttler, Florian Urmetzer:
How Higher Education Institutions and Technology Innovation Centres Can Support Organisations Through IoT Digital Transformations. 165-172 - Lena Ahner, Yasemin Bayrak, Imogen Cleaver, Maximilian L. Ge, Jens Neuhüttler, Florian Urmetzer:
Impacts of Professional Education Measures on the Digital Transformation in Organisations. 173-180 - Victor Naumann, Alexander Pflaum:
Transformation Towards Smart Result-Oriented Product-Service Systems. 181-188 - Sandra Frings, Holger Kett:
Towards a Capability Based Approach to Strengthen the Strategic Decision Making Process for Developing Smart Products and Services in SMEs. 189-196 - Gerhard Gudergan, Yassi Moghaddam:
A People Centered Innovation Methodology for Its Application in Digital Transformation - Service Innovation Blocks. 197-203 - Damian Kutzias, Claudia Dukino, Holger Kett:
Towards a Continuous Process Model for Data Science Projects. 204-210
Emerging Research Innovations in AI, User Experience and Design
- Joshua Ian Robles:
Value Co-creation Through Collaborative World-Building and Cosplay: QwörkSpace. 213-218 - Debra Satterfield, Jose Rivera-Chang, David Teubner, Tom Tredway, Wesley Woelfel:
Evaluating Innovation Strategies in Online Education in Higher Education. 219-225 - Sunghyun R. Kang, Carol Faber, Nora Ladjahasan, Andrea Quam:
Color and Flavor Perception. 226-232 - Kimberly Mitchell:
Disruptive Innovation: Designing a Shifting Pedagogy for Creative Disciplines in Higher Education Learning. 233-239 - Laura Huisinga:
Virtual Exhibit Design: The UX of Student BFA Design Shows in Social VR. 240-246
Human Centered Service Design
- Markus Warg, Ulrike Deetjen:
Human Centered Service Design (HCSD): Why HCSD Needs a Multi-level Architectural View. 249-256 - Babett Kühne, Michel Muschkiet:
Analyzing Actor Engagement in Data-Driven Business Models Innovation in the Context of Smart Cities by Creating a Common Understanding. 257-264 - Stephan Raimer, Peter Weiß:
Fostering Human Centred Design in Public Service Development. 265-272 - Peter Weiß, Anselm Kronibus, Fabian Riedel, Roman Rittweger:
Digital Service Innovation and Actor Engagement: A Multilevel Design Perspective - Impacts from a Case Study of an Insurtech. 273-279 - Markus Frosch, Markus Warg, Maren Lange:
HR-Management: Impacts from Service (Eco) Systems. 280-291 - Benjamin Gregersen, Andreas Zolnowski:
Network Effects to Foster Service Innovation: An Empirical Analysis of Actual Practices. 292-299
Augmenting Service Capabilities in the Post-pandemic Era
- Hisashi Masuda, Spring H. Han, Jungwoo Lee:
Differences in Effect of Endorsement of Professional vs. Non-professional YouTuber Through Credibility and Parasocial Relationship. 303-310 - Bingxin Du, Nariaki Nishino, Koji Kimita, Kohei Sasaki:
Restaurant Reservation System: Allocating Customers with Space Management Under the Impact of COVID-19. 311-319 - Hiromi Iida, Kensaku Ishibashi, Akino Inoue, Yuriko Sawatani:
Empathy-Based CE Strategy to Tackle Complex Challenges. 320-327
Education, Training, and Technology Facilitating a Future Workforce
- Cassandra McCall, Denise R. Simmons:
Exploring Disciplinary Technologies for Increased Accessibility in the Civil Engineering and Construction Industry: Starting the Conversation. 331-337 - Idalis Villanueva Alarcón, Edwin Marte Zorrilla, Jenefer Husman, Matthew Graham:
Human-Technology Frontier: Measuring Student Performance-Related Responses to Authentic Engineering Education Activities via Physiological Sensing. 338-345 - Madeline Polmear, Denise R. Simmons, Elizabeth Volpe, Danielle Weisenfeld:
Students Who Stand Out: Faculty Perspectives on the Competencies that Define Outstanding Students Entering the Workforce. 346-353 - Siwen Xie, Huifang Shang, Chuanshun Wang:
Service Design of Ward Nurse Station Based on Kansei Engineering. 354-362 - Yassi Moghaddam, Stephen Kwan, Louis E. Freund, Martha G. Russell:
A Proposed Roadmap to Close the Gap Between Undergraduate Education and STEM Employment Across Industry Sectors. 363-373
Artificial Intelligence Based Co-creation
- Alfred Zimmermann, Rainer Schmidt, Kurt Sandkuhl, Dierk Jugel, Christian M. Schweda, Michael Möhring, Barbara Keller:
Conceptualizing Artificial Intelligence-Based Service Ecosystems. 377-384 - Abdellah Chehri, Alfred Zimmermann:
5G Assisted Smart Manufacturing and Industrial Automation. 385-393 - Marco Aiello, Alidéou Prosper Ayégnon, Oliver Jackson:
Qualitative Reasoning for Service Interactions. 394-399 - Thomas Meiren, Michaela Friedrich, Christian Schiller:
Transfer of Service Research into Companies. 400-405 - Katja Gutsche, Michael Weltin:
Smart Tool Use in Knowledge Intensive Work Situations - An Information Technology Review. 406-413
Creating Value in Teams and Organizations
- Nobuo Yamato, Hidenobu Sumioka, Masahiro Shiomi, Hiroshi Ishiguro, Youji Kohda:
Robotic Baby Doll with Minimal Design for Interactive Doll Therapy in Elderly Dementia Care. 417-422 - Makoto Saito, Youji Kohda, Tsutomu Fujinami:
Value Creation in Aikido from a Service Perspective. 423-428 - Takashi Onoda, Yasunobu Ito:
Industry-Academia Research Collaborations in the Post-corona Era: A Case Study of Remote Operations in a Japanese State-of-the-Art Research Facility. 429-435 - Tomoko Oto, Yasunobu Ito:
Practices and Issues of Corporate Ethnographers: A Case Study of a Corporate Laboratory of a Japanese Telecommunications Service Provider. 436-443 - Huai Cao, Jihao Xu, Zining Liu, Juanjuan Feng:
Brand Image Building of Intangible Cultural Heritage Wulo Based on Service Design Thinking. 444-455 - Nu Dieu Khue Ngo, Youji Kohda, Van-Nam Huynh:
Analyzing the Relationship Between Service Innovation and Customer Value Co-creation Intention: The Case of Mobile Banking. 456-466
Creating Value in Communities, and Society
- Karishma Zaman Katha, Youji Kohda, Eunyoung Kim:
Co-enhancing Skills of Social Entrepreneurs: A Possible Application of Mobile Social Networks. 469-477 - Hisayuki Kunigita, Youji Kohda:
Integrating Real-World and Virtual Experiences Through eSports-Type 'Cheering'. 478-484 - Shuji Sudo, Yasunobu Ito:
A Possibility of Value Co-creation in the Service Ecosystem of the Paid Media in Japan: Focusing on Viewers' Life Stories. 485-492 - Sadaaki Shinjo, Naoshi Uchihira:
Service Design Based on Customer Value Classification in IoT Systems. 493-502 - Kagari Otani, Yasunobu Ito:
"As Normal" Co-created by Visiting Nurses and Patients: Ethnographic Study on Visiting Nurse Station in Japan. 503-509 - Yang Yu, Ba-Hung Nguyen, Fangyu Yu, Van-Nam Huynh:
Discovering Topics of Interest on Steam Community Using an LDA Approach. 510-517 - Naoshi Uchihira:
Dialogue Tool for Value Creation in Digital Transformation: Roadmapping for Machine Learning Applications. 518-526
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