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Publication search results
found 163 matches
- 2020
- Ryo Fukushima, Bach Quang Ho, Tatsunori Hara, Jun Ota, Rena Kawada, Narito Arimitsu:
Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve". ICServ 2020: 3-19 - Michael Glöckner, Luise Pufahl, Bogdan Franczyk, Mathias Weske, André Ludwig:
Conceptualization of a Smart Service Platform for Last Mile Logistics. ICServ 2020: 175-184 - Ami Hamamoto, Nobuyuki Kobayashi, Hirotaka Fujino, Seiko Shirasaka:
A Proposal for the Work Engagement Development Canvas Contributing to the Development of Work Engagement. ICServ 2020: 84-105 - Masafumi Hamano, Bach Quang Ho, Tatsunori Hara, Jun Ota:
Service Ecosystem Design Using Social Modeling to Incorporate Customers' Behavioral Logic. ICServ 2020: 217-234 - Tatsunori Hara, Satoko Tsuru, Seiichi Yasui:
Models for Designing Excellent Service Through Co-creation Environment. ICServ 2020: 73-83 - Yuki Inoue, Takami Kasasaku, Ryohei Arai, Takeshi Takenaka:
Ecosystem Strategies for IoT Service Platform Ecosystems: A Case Study of RFID Linen Tags and the Japanese Linen Supply Market. ICServ 2020: 287-307 - Toshiaki Kono, Yui Sugita, Tomoaki Hiruta:
Maintenance IoT Project Framework for Extending Effects to All Stakeholders' Benefit. ICServ 2020: 275-286 - Wenlong Liu, Xiucheng Fan:
Exploring the Impact of Managerial Responses to Online Reviews in the Sharing Economy: A Case of Accommodation Sharing Service. ICServ 2020: 20-33 - David Marutschke, Ted Gournelos:
Holistic Measurement Approach of Customer Experiences - Findings from a Japanese New Car Buyer Study. ICServ 2020: 203-216 - Hisashi Masuda:
Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan. ICServ 2020: 143-156 - Kengo Matsumura, Satoshi Shimada, Yoshinori Hara:
R&D Staff Perception Leading to Product Innovation: Case Study on Carbohydrate-Free Saké. ICServ 2020: 106-125 - Satoshi Seino:
Clarification of the Process of Value Co-creation Marketing - Case of Manufacturing Industry. ICServ 2020: 157-172 - Takashi Tsutsumi, Masaru Unno:
The Application of the Cultural-Historical Activity Theory to the Value Co-creation Process in Higher Education. ICServ 2020: 235-250 - Kentaro Watanabe, Yusuke Kishita, Kaito Tsunetomo, Takeshi Takenaka:
Socially-Conscious Service System Design in the Digital Era: Research Agenda. ICServ 2020: 266-274 - Kai-Lun Yang, Jack Shih-Chieh Hsu, Hui-Mei Hsu:
Enriching Design Thinking with Data Science: Using the Taiwan Moving Industry as a Case. ICServ 2020: 185-202 - Takeshi Takenaka, Spring Han, Chieko Minami:
Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings. Communications in Computer and Information Science 1189, Springer 2020, ISBN 978-981-15-3117-0 [contents] - 2017
- Kenju Akai, Keiko Aoki, Kenta Onoshiro:
An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction Situation. ICServ 2017: 64-74 - Pornprom Ateetanan, Sasiporn Usanavasin, Kunio Shirahada, Thepchai Supnithi:
From Service Design to Enterprise Architecture: The Alignment of Service Blueprint and Business Architecture with Business Process Model and Notation. ICServ 2017: 202-214 - Robert Andrei Buchmann, Ana-Maria Ghiran:
Serviceology-as-a-Service: a Knowledge-Centric Interpretation. ICServ 2017: 190-201 - Julie A. Edell:
Consumers' Responses to Service Failures and Recoveries. ICServ 2017: 38-45 - Nesat Efendioglu, Robert Woitsch:
A Modelling Method for Digital Service Design and Intellectual Property Management Towards Industry 4.0: CAxMan Case. ICServ 2017: 153-163 - Ryo Fukushima, Koji Tachioka, Tatsunori Hara, Jun Ota, Yuki Tsuzaka, Narito Arimitsu:
An Analysis of the Cognitive Processes Related to "Service Awareness" of Cabin Attendants. ICServ 2017: 91-100 - Katja Gutsche, Jennifer A. Griffith:
Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance. ICServ 2017: 101-108 - Ahson Javaid, Sabrina Kurjakovic, Hisashi Masuda, Youji Kohda:
Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting. ICServ 2017: 224-233 - Atsunobu Kimura, Koki Kusano, Ryo Ymamashita, Yurika Katagiri:
Stiction-Free Learning Method for Service Design Beginner. ICServ 2017: 109-120 - Takeshi Kurata, Ryosuke Ichikari, Ching-Tzun Chang, Masakatsu Kourogi, Masaki Onishi, Takashi Okuma:
Lab-Forming Fields and Field-Forming Labs. ICServ 2017: 144-149 - Hisashi Masuda, Dejan Krizaj, Hideyuki Sakamoto, Kotaro Nakamura:
Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases. ICServ 2017: 55-63 - Benedikt Pittl, Dominik Bork:
Modeling Digital Enterprise Ecosystems with ArchiMate: A Mobility Provision Case Study. ICServ 2017: 178-189 - Mirjana Radonjic-Simic, Frank Wolff, Dennis Pfisterer:
Analyzing an Ecosystem for Complex Consumer Services. ICServ 2017: 46-52 - Abdul Rahman Abdel Razek, Christian van Husen, Saed Imran:
Introduction to a Service Prototyping Tool Box. ICServ 2017: 135-143
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