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@article{DBLP:journals/jossr/Elango10,
  author       = {B. Elango},
  title        = {Strategic orientation and equifinality in the {U.S.} private passenger
                  auto insurance sector},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {2},
  pages        = {127--146},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0006-y},
  doi          = {10.1007/S12927-010-0006-Y},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Elango10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/GangadharanL10,
  author       = {G. R. Gangadharan and
                  Paul Oude Luttighuis},
  title        = {BHive: {A} reference framework for business-driven service design
                  and management},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {81--110},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0004-0},
  doi          = {10.1007/S12927-010-0004-0},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/GangadharanL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/IsinAA10,
  author       = {Feride Bahar Isin and
                  Hakan Altintas and
                  Fusun Cinar Altintas},
  title        = {Research on the attitudes of consumers and workers towards customer
                  misbehaviors},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {55--80},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0003-1},
  doi          = {10.1007/S12927-010-0003-1},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/IsinAA10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Maroto-Sanchez10,
  author       = {Andr{\'{e}}s Maroto{-}S{\'{a}}nchez},
  title        = {Productivity in European Private and Public Services: {A} growth accounting
                  exercise},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {25--53},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0002-2},
  doi          = {10.1007/S12927-010-0002-2},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Maroto-Sanchez10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MoussaT10,
  author       = {Salim Moussa and
                  Mourad Touzani},
  title        = {A literature review of service research since 1993},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {2},
  pages        = {173--212},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0008-9},
  doi          = {10.1007/S12927-010-0008-9},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MoussaT10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/OzbekY10,
  author       = {Mehmet Ferhat {\"{O}}zbek and
                  Davran Yuldashev},
  title        = {The effect of perceived congruence of communication on service quality
                  of customer-contact subordinates: Mediating the role of self-perceived
                  performance},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {2},
  pages        = {147--171},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0007-x},
  doi          = {10.1007/S12927-010-0007-X},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/OzbekY10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ParkPYL10,
  author       = {Hyun Young Park and
                  Jong{-}Sung Park and
                  Jung{-}In Yang and
                  Jung{-}Hoon Lee},
  title        = {A proposed methodology for U-City Service development: Service reusability
                  perspective},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {111--126},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0005-z},
  doi          = {10.1007/S12927-010-0005-Z},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ParkPYL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/WangWMQ10,
  author       = {Guangping Wang and
                  Jianling Wang and
                  Xiaoqin Ma and
                  Robin G. Qiu},
  title        = {The effect of standardization and customization on service satisfaction},
  journal      = {J. Serv. Sci. Res.},
  volume       = {2},
  number       = {1},
  pages        = {1--23},
  year         = {2010},
  url          = {https://doi.org/10.1007/s12927-010-0001-3},
  doi          = {10.1007/S12927-010-0001-3},
  timestamp    = {Fri, 15 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/WangWMQ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}