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@article{DBLP:journals/ijstm/BarkmannYZM10,
  author       = {Jan Barkmann and
                  Jiong Yan and
                  Anne{-}Kathrin Zschiegner and
                  Rainer Marggraf},
  title        = {The Dao of the sceptic and the spiritual: attitudinal and cultural
                  influences on preferences for sustainable tourism services in the
                  domestic Chinese tourism market},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {281--304},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032083},
  doi          = {10.1504/IJSTM.2010.032083},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/BarkmannYZM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/BarkmannZ10,
  author       = {Jan Barkmann and
                  Anne{-}Kathrin Zschiegner},
  title        = {Grasslands as a sustainable tourism resource in Germany: environmental
                  knowledge effects on resource conservation preferences},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {174--191},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032076},
  doi          = {10.1504/IJSTM.2010.032076},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/BarkmannZ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/CaiLH10,
  author       = {Liping A. Cai and
                  Jack (Jingrong) Liu and
                  Joy (Zhuowei) Huang},
  title        = {Effects of population migration on rural tourism},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {192--204},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032077},
  doi          = {10.1504/IJSTM.2010.032077},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/CaiLH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Chand10,
  author       = {Mohinder Chand},
  title        = {Measuring the service quality of Indian tourism destinations: an application
                  of {SERVQUAL} model},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {218--233},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032079},
  doi          = {10.1504/IJSTM.2010.032079},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Chand10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/CocciaR10,
  author       = {Mario Coccia and
                  Secondo Rolfo},
  title        = {New entrepreneurial behaviour of public research organisations: opportunities
                  and threats of technological services supply},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {134--151},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029674},
  doi          = {10.1504/IJSTM.2010.029674},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/CocciaR10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/DaimJDM10,
  author       = {Tugrul U. Daim and
                  Antonie J. Jetter and
                  Haluk Demirkan and
                  Paul P. Maglio},
  title        = {Perspective: technology management in the service sector},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {3--19},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029668},
  doi          = {10.1504/IJSTM.2010.029668},
  timestamp    = {Sun, 05 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijstm/DaimJDM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/GammelgardEN10,
  author       = {Magnus Gammelg{\aa}rd and
                  Mathias Ekstedt and
                  Per N{\"{a}}rman},
  title        = {A method for assessing the business value of information system scenarios
                  with an estimated credibility of the result},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {105--133},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029673},
  doi          = {10.1504/IJSTM.2010.029673},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/GammelgardEN10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HoCLC10,
  author       = {Li{-}Hsing Ho and
                  Cheng{-}Wei Chung and
                  Shu{-}Ping Lin and
                  Lu{-}Fang Chen},
  title        = {Visitors' involvement, perceived value, satisfaction and behavioural
                  intention on tourist express trains in Taiwan},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {305--322},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032084},
  doi          = {10.1504/IJSTM.2010.032084},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HoCLC10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HuangCI10,
  author       = {Joy (Zhuowei) Huang and
                  Liping A. Cai and
                  Joseph A. Ismail},
  title        = {Cognitive image change and loyalty in destination branding},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {234--246},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032080},
  doi          = {10.1504/IJSTM.2010.032080},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HuangCI10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/KimIBUK10,
  author       = {Sun K. Kim and
                  Kosuke Ishii and
                  Kurt A. Beiter and
                  Naoshi Uchihira and
                  Yuji Kyoya},
  title        = {Design for service innovation: a methodology for designing service
                  as a business for manufacturing companies},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {40--62},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029670},
  doi          = {10.1504/IJSTM.2010.029670},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/KimIBUK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LeeCHH10,
  author       = {Chung{-}Shing Lee and
                  Yiche Grace Chen and
                  Jonathan C. Ho and
                  Pi{-}Feng Hsieh},
  title        = {An integrated framework for managing knowledge-intensive service innovation},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {20--39},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029669},
  doi          = {10.1504/IJSTM.2010.029669},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LeeCHH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Li10,
  author       = {Cheng Li},
  title        = {The resolution of conflict between ecotourism and community interests
                  in China: basis on the Pigovian tax design},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {205--217},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032078},
  doi          = {10.1504/IJSTM.2010.032078},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Li10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Li10a,
  author       = {Cheng Li},
  title        = {The effect of public participation on resource exploitation in heritage
                  sites and national parks: case study of Western China},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {263--280},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032082},
  doi          = {10.1504/IJSTM.2010.032082},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Li10a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/PaskalevaA10,
  author       = {Krassimira Antonova Paskaleva and
                  Jose Angel Azorin},
  title        = {Developing integrated e-tourism services for cultural heritage destinations},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {3/4},
  pages        = {247--262},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032081},
  doi          = {10.1504/IJSTM.2010.032081},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/PaskalevaA10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SommestadL10,
  author       = {Teodor Sommestad and
                  Joakim Lilliesk{\"{o}}ld},
  title        = {Development of an effort estimation model - a case study on delivery
                  projects at a leading {IT} provider within the electric utility industry},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {152--169},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029675},
  doi          = {10.1504/IJSTM.2010.029675},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SommestadL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SpiveyMK10,
  author       = {W. Austin Spivey and
                  J. Michael Munson and
                  Alberto D. King},
  title        = {Growth among technology service firms: insights from the balanced
                  scorecard},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {63--84},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029671},
  doi          = {10.1504/IJSTM.2010.029671},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SpiveyMK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/WengL10,
  author       = {Calvin S. Weng and
                  Kuei{-}Kuei Lai},
  title        = {The isomorphic development of insurance - the perspective of social
                  network analysis},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {85--104},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029672},
  doi          = {10.1504/IJSTM.2010.029672},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/WengL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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