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@article{DBLP:journals/ijstm/BanomyongBP09,
  author       = {Ruth Banomyong and
                  Anthony Beresford and
                  Stephen Pettit},
  title        = {Logistics relief response model: the case of Thailand's tsunami affected
                  area},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {4},
  pages        = {414--429},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025816},
  doi          = {10.1504/IJSTM.2009.025816},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijstm/BanomyongBP09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/BleckenHDS09,
  author       = {Alexander Blecken and
                  Bernd Hellingrath and
                  Wilhelm Dangelmaier and
                  Sabine F. Schulz},
  title        = {A humanitarian supply chain process reference model},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {4},
  pages        = {391--413},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025815},
  doi          = {10.1504/IJSTM.2009.025815},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/BleckenHDS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ClementsW09,
  author       = {Michael D. J. Clements and
                  Mark M. J. Wilson},
  title        = {Aligning 3PL service bundles with relational integration: a conceptual
                  model},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {1},
  pages        = {88--105},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025038},
  doi          = {10.1504/IJSTM.2009.025038},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ClementsW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/DengLW09,
  author       = {Zhaohua Deng and
                  Yaobin Lu and
                  Bin Wang},
  title        = {Understanding Chinese enterprises' adoption of enterprise short message
                  services: combining {IDT} and {TTF}},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {2},
  pages        = {192--215},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025234},
  doi          = {10.1504/IJSTM.2009.025234},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/DengLW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Gonzalez-MorenoS09,
  author       = {Angela Gonzalez{-}Moreno and
                  Francisco Jose Saez{-}Martinez},
  title        = {Performance impact of corporate entrepreneurship in the service sector:
                  a contingency approach},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {3},
  pages        = {297--316},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025392},
  doi          = {10.1504/IJSTM.2009.025392},
  timestamp    = {Sun, 04 Aug 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Gonzalez-MorenoS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HippB09,
  author       = {Christiane Hipp and
                  Ricarda B. Bouncken},
  title        = {Intellectual property protection in collaborative innovation activities
                  within services},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {3},
  pages        = {273--296},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025391},
  doi          = {10.1504/IJSTM.2009.025391},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HippB09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/JayaramS09,
  author       = {J. Karthick Jayaram and
                  K. Sankaranarayanasamy},
  title        = {Influence of 3PL in tolerance synthesis of an assembly: a successive
                  case study},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {1},
  pages        = {81--87},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025037},
  doi          = {10.1504/IJSTM.2009.025037},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/JayaramS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/KannanMH09,
  author       = {Kannan Govindan and
                  Palaniappan Murugesan and
                  A. Noorul Haq},
  title        = {3PRLP's selection using an integrated analytic hierarchy process and
                  linear programming},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {1},
  pages        = {61--80},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025036},
  doi          = {10.1504/IJSTM.2009.025036},
  timestamp    = {Tue, 12 Mar 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijstm/KannanMH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LaanBFV09,
  author       = {Erwin A. van der Laan and
                  Marisa P. de Brito and
                  Paul C. van Fenema and
                  S. C. Vermaesen},
  title        = {Managing information cycles for intra-organisational coordination
                  of humanitarian logistics},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {4},
  pages        = {362--390},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025814},
  doi          = {10.1504/IJSTM.2009.025814},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LaanBFV09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LiXW09,
  author       = {Jing{-}Hua Li and
                  Lei Xu and
                  Xiu{-}Lan Wu},
  title        = {New service development using GAP-based {QFD:} a mobile telecommunication
                  case},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {2},
  pages        = {146--174},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025232},
  doi          = {10.1504/IJSTM.2009.025232},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LiXW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/MaLL09,
  author       = {Qinhai Ma and
                  Ruping Liu and
                  Zhengdan Liu},
  title        = {Customer social norm attribute of services: why does it matter and
                  how do we deal with it?},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {2},
  pages        = {175--191},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025233},
  doi          = {10.1504/IJSTM.2009.025233},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/MaLL09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/QureshiKK09,
  author       = {Mohamed Rafik N. Qureshi and
                  Pradeep Kumar and
                  Dinesh Kumar},
  title        = {Selection of 3PL service providers: a combined approach of {AHP} and
                  Graph theory},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {1},
  pages        = {35--60},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025035},
  doi          = {10.1504/IJSTM.2009.025035},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/QureshiKK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/RitalaHB09,
  author       = {Paavo Ritala and
                  Pia Hurmelinna{-}Laukkanen and
                  Kirsimarja Blomqvist},
  title        = {Tug of war in innovation - coopetitive service development},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {3},
  pages        = {255--272},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025390},
  doi          = {10.1504/IJSTM.2009.025390},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/RitalaHB09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Routroy09,
  author       = {Srikanta Routroy},
  title        = {Selection of Third Party Logistics Provider in supply chain},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {1},
  pages        = {23--34},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025034},
  doi          = {10.1504/IJSTM.2009.025034},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Routroy09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SasikumarKH09,
  author       = {P. Sasikumar and
                  Kannan Govindan and
                  A. Noorul Haq},
  title        = {A heuristic based approach to vehicle routing model for Third Party
                  Reverse Logistics provider},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {1},
  pages        = {106--125},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025039},
  doi          = {10.1504/IJSTM.2009.025039},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SasikumarKH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Schultz09,
  author       = {Carsten Schultz},
  title        = {Collaboration with users of innovative healthcare services - the role
                  of service familiarity},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {3},
  pages        = {338--355},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025394},
  doi          = {10.1504/IJSTM.2009.025394},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Schultz09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ShenWZ09,
  author       = {Huayu Shen and
                  Jia Wei and
                  Lingjie Zheng},
  title        = {An empirical study on the influential factors of travel agency websites
                  quality based on the users' perception},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {2},
  pages        = {216--230},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025235},
  doi          = {10.1504/IJSTM.2009.025235},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ShenWZ09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SkibaH09,
  author       = {Florian Skiba and
                  Cornelius Herstatt},
  title        = {Users as sources for radical service innovations: opportunities from
                  collaboration with service lead users},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {3},
  pages        = {317--337},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025393},
  doi          = {10.1504/IJSTM.2009.025393},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SkibaH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/TaylorP09,
  author       = {David Taylor and
                  Stephen Pettit},
  title        = {A consideration of the relevance of lean supply chain concepts for
                  humanitarian aid provision},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {4},
  pages        = {430--444},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025817},
  doi          = {10.1504/IJSTM.2009.025817},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/TaylorP09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/VinayKS09,
  author       = {Vinay V. Panicker and
                  Kannan Govindan and
                  P. Sasikumar},
  title        = {Conceptual study on 3PL/4PL/ new trends for service industry},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {1},
  pages        = {3--22},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025033},
  doi          = {10.1504/IJSTM.2009.025033},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/VinayKS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/WuJLQ09,
  author       = {F. Wu and
                  T. Jia and
                  S. L. Liu and
                  J. Y. Qi},
  title        = {The analysis of service station allocation in the hospital based on
                  bottleneck model},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {2},
  pages        = {231--251},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025236},
  doi          = {10.1504/IJSTM.2009.025236},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/WuJLQ09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ZhouLW09,
  author       = {Hao Zhou and
                  Lirong R. Long and
                  Yuqing Q. Wang},
  title        = {What is the most important predictor of employees' turnover intention
                  in Chinese call centre: job satisfaction, organisational commitment
                  or career commitment?},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {12},
  number       = {2},
  pages        = {129--145},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.025231},
  doi          = {10.1504/IJSTM.2009.025231},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ZhouLW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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