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@article{DBLP:journals/ijstm/BergE09, author = {Daniel Berg and Norman G. Einspruch}, title = {Characterisation of the Goods and Services Sectors: technology management implications}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {4}, pages = {323--333}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024564}, doi = {10.1504/IJSTM.2009.024564}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/BergE09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ChatzoglouS09, author = {Prodromos D. Chatzoglou and Lazaros Sarigiannidis}, title = {Business outsourcing and organisational performance: the case of the Greek hotel industry}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {2}, pages = {105--127}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022520}, doi = {10.1504/IJSTM.2009.022520}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ChatzoglouS09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Chen09, author = {Tser{-}Yieth Chen}, title = {Scenario analysis using embedded technology roadmap for a digital video system platform for family use development}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {4}, pages = {374--389}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024568}, doi = {10.1504/IJSTM.2009.024568}, timestamp = {Wed, 30 Sep 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Chen09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/ChouY09, author = {Ying{-}Chyi Chou and Hsin{-}Yi Yen}, title = {Business models for R{\&}D service firms in Taiwan}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {2}, pages = {145--161}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022522}, doi = {10.1504/IJSTM.2009.022522}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ChouY09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/CrookDAC09, author = {T. Russell Crook and Paul Louis Drnevich and Garry L. Adams and James G. Combs}, title = {How important are transaction costs for service firm integration decisions? {A} meta-analysis}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {2}, pages = {128--144}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022521}, doi = {10.1504/IJSTM.2009.022521}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/CrookDAC09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/DavidssonEGW09, author = {Nina Davidsson and Bo Edvardsson and Anders Gustafsson and Lars Witell}, title = {Degree of service-orientation in the pulp and paper industry}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {1}, pages = {24--41}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022380}, doi = {10.1504/IJSTM.2009.022380}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/DavidssonEGW09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/DeyCOK09, author = {Prasanta Kumar Dey and Chotchai Charoenngam and Stephen O. Ogunlana and Dechjaroen Kajornkiat}, title = {Multi-party risk management helps manage cement plant construction in Thailand}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {4}, pages = {411--435}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024577}, doi = {10.1504/IJSTM.2009.024577}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/DeyCOK09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/GebauerP09, author = {Heiko Gebauer and Felix Putz}, title = {Organisational structures for the service business in product-oriented companies}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {1}, pages = {64--81}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022382}, doi = {10.1504/IJSTM.2009.022382}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/GebauerP09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/GoldharB09, author = {Joel Goldhar and Daniel Berg}, title = {The convergence of factory and service operations in the 21st century: directions for research and education}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {3}, pages = {223--228}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024090}, doi = {10.1504/IJSTM.2009.024090}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/GoldharB09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/HsuS09, author = {Cheng Hsu and James C. Spohrer}, title = {Improving service quality and productivity: exploring the digital connections scaling model}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {3}, pages = {272--292}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024093}, doi = {10.1504/IJSTM.2009.024093}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/HsuS09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/KannanMSH09, author = {Kannan Govindan and Palaniappan Murugesan and P. Senthil and A. Noorul Haq}, title = {Multicriteria group decision making for the third party reverse logistics service provider in the supply chain model using fuzzy {TOPSIS} for transportation services}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {2}, pages = {162--181}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022523}, doi = {10.1504/IJSTM.2009.022523}, timestamp = {Tue, 12 Mar 2024 00:00:00 +0100}, biburl = {https://dblp.org/rec/journals/ijstm/KannanMSH09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/KautonenH09, author = {Mika Kautonen and Marja Hyypia}, title = {Internationalising business services and the national innovation system: The Finnish business services sector in a European comparison}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {3}, pages = {229--246}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024091}, doi = {10.1504/IJSTM.2009.024091}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/KautonenH09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/KowalkowskiBK09, author = {Christian Kowalkowski and Per{-}Olof Brehmer and Daniel Kindstrom}, title = {Managing industrial service offerings: requirements on content and processes}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {1}, pages = {42--63}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022381}, doi = {10.1504/IJSTM.2009.022381}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/KowalkowskiBK09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Lamminmaki09, author = {Dawne Lamminmaki}, title = {An investigation of the role played by frequency and uncertainty in hotel outsourcing decisions}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {2}, pages = {182--201}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022524}, doi = {10.1504/IJSTM.2009.022524}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Lamminmaki09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/LinD09, author = {Linda Lin and Tugrul U. Daim}, title = {Platform strategy framework for internet-based service development: case of eBay}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {4}, pages = {334--354}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024565}, doi = {10.1504/IJSTM.2009.024565}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/LinD09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Melao09, author = {Nuno Mel{\~{a}}o}, title = {E-business processes and e-Business Process Modelling: a state-of-the-art overview}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {3}, pages = {293--322}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024094}, doi = {10.1504/IJSTM.2009.024094}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Melao09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/OzyilmazB09, author = {Adnan Ozyilmaz and Daniel Berg}, title = {The role of Information Technology in service innovation in the two different quadrants of the service-process matrix}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {3}, pages = {247--271}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024092}, doi = {10.1504/IJSTM.2009.024092}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/OzyilmazB09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/PanesarM09, author = {Sukhvir Singh Panesar and Tore Markeset}, title = {Industrial services innovation process: influencing factors - a case study}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {1}, pages = {82--102}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022383}, doi = {10.1504/IJSTM.2009.022383}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/PanesarM09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/PanshefDSB09, author = {Veselin Panshef and Edgar Dorsam and Tomohiko Sakao and Herbert Birkhofer}, title = {Value-chain-oriented service development by means of a 'two-channel service model'}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {1}, pages = {4--23}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022379}, doi = {10.1504/IJSTM.2009.022379}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/PanshefDSB09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/Tsai09, author = {Min{-}Jen Tsai}, title = {From {OEM} to brand name enterprise: the transformation of the after-sale service of MiTAC, Inc}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {4}, pages = {390--410}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024572}, doi = {10.1504/IJSTM.2009.024572}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/Tsai09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/TsaiLC09, author = {Ming{-}Tien Tsai and MengKuan Lai and Ching{-}Liang Chen}, title = {An examination of New Product Development strategy and brand equity approaches for retailers}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {4}, pages = {355--373}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.024566}, doi = {10.1504/IJSTM.2009.024566}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/TsaiLC09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@article{DBLP:journals/ijstm/WuD09, author = {Qing Wu and Bin Dan}, title = {Outsourcing logistics channel coordination with logistics service levels dependent market demand}, journal = {Int. J. Serv. Technol. Manag.}, volume = {11}, number = {2}, pages = {202--221}, year = {2009}, url = {https://doi.org/10.1504/IJSTM.2009.022525}, doi = {10.1504/IJSTM.2009.022525}, timestamp = {Thu, 30 Jul 2020 01:00:00 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/WuD09.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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