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@article{DBLP:journals/ijss/AhluwaliaGV10,
  author       = {Punit Ahluwalia and
                  Gregory Gimpel and
                  Upkar Varshney},
  title        = {Why people aren't using wireless internet: a behavioural economics
                  approach to technology preferences},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {3/4},
  pages        = {271--294},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.038673},
  doi          = {10.1504/IJSS.2010.038673},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/AhluwaliaGV10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/BodenW10,
  author       = {Meaghan E. Boden and
                  June Wei},
  title        = {E-business standards in the international hospitality and tourism
                  industry},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {1},
  pages        = {1--20},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.034457},
  doi          = {10.1504/IJSS.2010.034457},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/BodenW10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/DasguptaM10,
  author       = {J. Dasgupta and
                  R. P. Mohanty},
  title        = {Estimating operational risk indices for software services outsourcing
                  industry: a case},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {1},
  pages        = {43--61},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.034459},
  doi          = {10.1504/IJSS.2010.034459},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/DasguptaM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/Essounga-NjanM10,
  author       = {Yvette Essounga{-}Njan and
                  Maxine Morgan{-}Thomas},
  title        = {Leadership style effectiveness and accountability in times of crisis:
                  a cross-cultural study of the {USA} and France},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {1},
  pages        = {62--78},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.034460},
  doi          = {10.1504/IJSS.2010.034460},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Essounga-NjanM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/HapponenH10,
  author       = {Tuomas Happonen and
                  Juha H{\"{a}}kkinen},
  title        = {Standardising remote testing: a universally applicable method},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {2},
  pages        = {123--136},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.036171},
  doi          = {10.1504/IJSS.2010.036171},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/HapponenH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/Hilmola10,
  author       = {Olli{-}Pekka Hilmola},
  title        = {Efficiency of public passenger transport by rail in larger cities:
                  European biased perspective},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {3/4},
  pages        = {256--270},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.038672},
  doi          = {10.1504/IJSS.2010.038672},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Hilmola10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/JacksonYP10,
  author       = {Joyce D. Jackson and
                  Mun Yong Yi and
                  Jae S. Park},
  title        = {Effects of individual innovativeness on physician acceptance of information
                  technology},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {1},
  pages        = {21--42},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.034458},
  doi          = {10.1504/IJSS.2010.034458},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/JacksonYP10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/JuntunenAJ10,
  author       = {Jouni Juntunen and
                  Vesa Autere and
                  Mari Juntunen},
  title        = {Degree of standardisation, agility and supply chain performance},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {2},
  pages        = {112--122},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.036170},
  doi          = {10.1504/IJSS.2010.036170},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/JuntunenAJ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/LandrumPPQ10,
  author       = {Hollis T. Landrum and
                  Victor R. Prybutok and
                  Daniel A. Peak and
                  Hong Qin},
  title        = {Using importance ratings to create an information service quality
                  measure},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {3/4},
  pages        = {295--307},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.038674},
  doi          = {10.1504/IJSS.2010.038674},
  timestamp    = {Fri, 02 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijss/LandrumPPQ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/LeeKQV10,
  author       = {B. Brian Lee and
                  Moosa Khan and
                  Rahim Quazi and
                  William V. Vetter},
  title        = {Pre-college preparedness and institutional factors for student success
                  on the uniform {CPA} examination in Texas},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {2},
  pages        = {137--149},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.036172},
  doi          = {10.1504/IJSS.2010.036172},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/LeeKQV10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/LiaoHH10,
  author       = {Pei{-}Ju Liao and
                  Chien{-}Hao Huang and
                  Kuang{-}Hung Hsu},
  title        = {Indicators and standards for measuring intellectual capital of companies
                  in the emerging industry: exemplified by biopharmaceutical companies},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {3/4},
  pages        = {221--235},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.038670},
  doi          = {10.1504/IJSS.2010.038670},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/LiaoHH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/QuansahAM10,
  author       = {Angelina Quansah and
                  Francis Kofi Andoh{-}Baidoo and
                  Vishal Midha},
  title        = {Towards standardisation of E-zwich implementation: mapping {SWOT}
                  analysis to management framework models approach},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {3/4},
  pages        = {195--220},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.038669},
  doi          = {10.1504/IJSS.2010.038669},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/QuansahAM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/ShinJ10,
  author       = {Sangheon Shin and
                  Joo Y. Jung},
  title        = {Which top managements are paid more? Commercial banks versus security
                  brokers and dealers},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {2},
  pages        = {95--111},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.036169},
  doi          = {10.1504/IJSS.2010.036169},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/ShinJ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/SinghCR10,
  author       = {Harvinder Singh and
                  S. K. Chadha and
                  Bikramjit Rishi},
  title        = {Service quality measurement and its implications: a case study of
                  Vishal Mega Mart},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {2},
  pages        = {150--169},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.036173},
  doi          = {10.1504/IJSS.2010.036173},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/SinghCR10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/SinghPN10,
  author       = {Gurmeet Singh and
                  Raghuvar Dutt Pathak and
                  Rafia Naz},
  title        = {Public service delivery in Fiji, Solomon Islands and Papua New Guinea:
                  analysing quality in public services},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {2},
  pages        = {170--193},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.036174},
  doi          = {10.1504/IJSS.2010.036174},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/SinghPN10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/StevensZ10,
  author       = {David P. Stevens and
                  Zhiwei Zhu},
  title        = {An approach to service innovation in real estate through information
                  technology},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {1},
  pages        = {79--94},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.034461},
  doi          = {10.1504/IJSS.2010.034461},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/StevensZ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijss/Torres-MoragaVB10,
  author       = {Eduardo Torres{-}Moraga and
                  Arturo Z. Vasquez{-}Parraga and
                  Cristobal Barra},
  title        = {How to measure service quality in internet banking},
  journal      = {Int. J. Serv. Stand.},
  volume       = {6},
  number       = {3/4},
  pages        = {236--255},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSS.2010.038671},
  doi          = {10.1504/IJSS.2010.038671},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Torres-MoragaVB10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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